Review into the operational effectiveness of the Care Quality Commission

In May 2024, Dr Penny Dash was asked by the DHSC to conduct a review into the operational effectiveness of the Care Quality Commission (CQC). An interim report, providing a high-level summary of her emerging findings, was published in July 2024.

This published full report has found significant failings in the internal workings of the CQC, which have led to a substantial loss of credibility within the health and social care sectors, a deterioration in the ability of the CQC to identify poor performance and support a drive to improve quality, and a direct impact on the capacity and capability of both the social care and the health care sectors to deliver much-needed improvements in care. The report outlines the necessary changes to start improving the CQC.